Midwest Wine And Grape Summit

 

CREATING A BEVERAGE TOURISM DESTINATION

Using Emotion to Engage and Build a Connection with Your Customers: Learn how to use emotion to enhance your customer relationship and improve brand commitment. Attendees will learn how positive feelings toward a brand can significantly impact consumer loyalty.

PRESENTER

kathykelleybw-3

Kathy Kelley

Professor of Horticultural Marketing and Business Management | Penn State

Kathy Kelley is a Professor of Horticultural Marketing and Business Management at The Pennsylvania State University.  She joined the faculty in November 2001 and holds a 25% teaching, 25% research, and 50% extension appointment. Her research interests include studying consumer consumption of alcoholic beverages, purchasing attitudes and behaviors, wine tourism, and factors that encourage tasting room visits.  Her extension responsibilities encompass developing business and marketing educational programs for wine brands and winery tasting rooms.