CREATING A BEVERAGE TOURISM DESTINATION
Using Emotion to Engage and Build a Connection with Your Customers: Learn how to use emotion to enhance your customer relationship and improve brand commitment. Attendees will learn how positive feelings toward a brand can significantly impact consumer loyalty.
- Monday February 23, 2026
- 10:45 AM
- Bridal Suite
- Marketing Session
PRESENTER
Kathy Kelley
Professor of Horticultural Marketing and Business Management | Penn State
OTHER SESSIONS
BIO
Kathy Kelley is a Professor of Horticultural Marketing and Business Management at The Pennsylvania State University. She joined the faculty in November 2001 and holds a 25% teaching, 25% research, and 50% extension appointment. Her research interests include studying consumer consumption of alcoholic beverages, purchasing attitudes and behaviors, wine tourism, and factors that encourage tasting room visits. Her extension responsibilities encompass developing business and marketing educational programs for wine brands and winery tasting rooms.
